Accessibility Statement for the Family Information Directory

This accessibility statement applies to the Family Information Directory.

This website is run by North Tyneside Council Early Years Childcare. We want as many people as possible to be able to use this website. For example, that means you should be able to:
  • Navigate most of the website using just a keyboard
  • Listen to most of the website using a screen reader
  • Change most of the colours, font, text appearance, and spacing if required via your browser
  • Zoom in up to 200% without the text spilling off the page
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know that some parts of the portal are not fully accessible, these include:
  • Google Maps is causing some of the pages to not be fully accessible by keyboard
  • Getting the additional provider information from the map created using Google Maps, is more difficult than we would like, but is possible. This additional information is also provided within the main results listing and can be listened too easily there
  • Not all text can be easily re-styled from within your browser

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us using the following methods: We‘ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We‘re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we‘re not meeting accessibility requirements, please contact: North Tyneside Council Early Years Childcare, Quadrant, Silverlink North, Cobalt Business Park, North Tyneside, NE27 0BY

Enforcement procedure

The Equality and Human Right Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (‘the accessibility regulations‘). If you‘re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website‘s accessibility

Capita One (as a part of Capita Business Services Limited) and North Tyneside Council Early Years Childcare are committed to making this website accessible, in accordance with the Public Sectors Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Google Maps

An iframe is rendered as well as a structural element which are not strictly necessary for the use of the site, but cause issues due to non-compliance. There are also issues with the map pins, map images, and other images utilised by Google Maps not having alt text, and the provider names not easily being read out, that are causing issues for assistive technology. This fails WCAG 2.1 success criterion 1.1.1 (A) Non-text Content, 1.3.1 (A) Info and Relationships, 4.1.2 Name, Role, Value

We plan to improve the experience for assistive technology users whenever Google Maps or a suitable alternative allows and will ensure this is looked into regularly as we hope to be compliant by December 2021.


A few elements do not allow the user to easily change the colours, fonts, text appearance, or spacing via their browser, mostly caused by a third party Javascript library Knockout, using the <i> tag to format text. This fails WCAG 2.1 success criterion 1.3.1 (A) Info and Relationships and 1.4.12 (AA) Text Spacing

We plan to ensure to be compliant by June 2021.

What we‘re doing to improve accessibility

We plan to improve the accessibility of this website with our ongoing release schedule.

Preparation of this accessibility statement

This statement was prepared on 15th of September 2020. It was last reviewed on 15th of September.

The website was last tested on 15th of September 2020. The test was carried out internally by Capita One.

We audited all the core pages using tools such as Axe and WAVE, as well as some manual auditing.